1) What's the best customer service experience you've ever had?
In 1995 I lived in a house with some other computer geeks -- all PC folks, with me being the one Mac user. I had just bought my first *new* computer, a Power Mac 7100. The othere folks in the house set up an ethernet network, more to learn how to set one up and configure it than for any real need for a network. I wanted in; my new Mac had an ethernet port! But when I ran the cable to my room, the computer wasn't recognizing that it was connected. Apple Computer sent a tech *to my home* and he tinkered and tested, then said the motherboard needed replacing. Came back the next day and did that and now it worked. All this under warranty, so no charge. Lest this sound like an ad for Apple, I could nominate some other experiences with them for *worst* customer support, but on this occasion I give credit where it's due.
2) What's a very reliable item that you own?
I have a Westclox travel alarm from the 1990s that I use as my bedside table alarm clock. About once a decade I have to replace the hearing-aid style battery that powers it.
3) What's something that wore out, but you replaced it with the same thing?
I do that with my laptops as a matter of course. When I buy a new laptop, I buy an identical pair, and if something fails I just switch the hard drive and go on as if nothing had happened. Then I buy a used one of the same model online. The current latest & greatest is a 2011 model, so I'm using 10 year old computers (none of which, at this point, is one of the two originals).
4) Have you ever left an online review of something you bought?
Yes, a few times, both good and bad.
5) What's a book you've read more than once?
I've read all the books in the Diana Gabaldon OUTLANDER series more than once.
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In 1995 I lived in a house with some other computer geeks -- all PC folks, with me being the one Mac user. I had just bought my first *new* computer, a Power Mac 7100. The othere folks in the house set up an ethernet network, more to learn how to set one up and configure it than for any real need for a network. I wanted in; my new Mac had an ethernet port! But when I ran the cable to my room, the computer wasn't recognizing that it was connected. Apple Computer sent a tech *to my home* and he tinkered and tested, then said the motherboard needed replacing. Came back the next day and did that and now it worked. All this under warranty, so no charge. Lest this sound like an ad for Apple, I could nominate some other experiences with them for *worst* customer support, but on this occasion I give credit where it's due.
2) What's a very reliable item that you own?
I have a Westclox travel alarm from the 1990s that I use as my bedside table alarm clock. About once a decade I have to replace the hearing-aid style battery that powers it.
3) What's something that wore out, but you replaced it with the same thing?
I do that with my laptops as a matter of course. When I buy a new laptop, I buy an identical pair, and if something fails I just switch the hard drive and go on as if nothing had happened. Then I buy a used one of the same model online. The current latest & greatest is a 2011 model, so I'm using 10 year old computers (none of which, at this point, is one of the two originals).
4) Have you ever left an online review of something you bought?
Yes, a few times, both good and bad.
5) What's a book you've read more than once?
I've read all the books in the Diana Gabaldon OUTLANDER series more than once.